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Page 8 of 46
Title
Authors/Editors
Publisher
Type
Copies
Crisp: Call Center Success: Essential Skills for CSRs (Crisp Fifty Minute Series)
Edition
:
1
Year
:
2000
ISBN
:
1560525789
ISBN 13
:
9781560525783
Lloyd C. Finch
Crisp Learning
Books
1
Crisp: Technical Presentation Skills, Revised Edition: A Practical Guide for Better Speaking (Crisp Fifty-Minute Books)
Edition
:
2
Year
:
1994
ISBN
:
1560522631
ISBN 13
:
9781560522638
Steve Mandel
Crisp Learning
Books
1
Crucial Conversations: Tools for Talking When the Stakes are High
Edition
:
Second
ISBN 13
:
9780071771320
Patterson
Grenny
McMillan
Switzler
Books
2
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
Edition
:
1
Year
:
2003
ISBN
:
0471237744
ISBN 13
:
9780471237747
Bernd H. Schmitt
Wiley
Books
1
Customer Service For Dummies
Edition
:
1
Year
:
1995
ISBN
:
1568843917
ISBN 13
:
9781568843919
Karen Leland
Keith Bailey
For Dummies
Books
3
Dale Carnegie's Lifetime Plan for Success: The Great Bestselling Works Complete In One Volume
Edition
:
First Thus
Year
:
1998
ISBN
:
1578660394
ISBN 13
:
9781578660391
Dale Carnegie
Carnegie
Galahad Books
Books
1
Death by Meeting: A Leadership Fable...About Solving the Most Painful Problem in Business
Edition
:
1
Year
:
2004
ISBN
:
0787968056
ISBN 13
:
9780787968052
Patrick Lencioni
Jossey-Bass
Books
3
Delegating Effectively: A Leader's Guide to Getting Things Done
ISBN 13
:
9781604911541
Turregano
Center for Creative Leadership
Books
6
Delivering Knock Your Socks Off Service
Edition
:
2nd
Year
:
1998
ISBN
:
1840374160
ISBN 13
:
9780814479704
Kristin Anderson
Ron Zemke
AMACOM
Books
3
Developing Lean Leaders at All Levels: A Practical Guide
Year
:
2014
ISBN
:
0991493206
ISBN 13
:
9780991493203
Jeffrey Liker
Lean Leadership Institute Publications
Books
1
4
5
6
7
8
9
10
11
12