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  Title Copies
Crisp: Call Center Success: Essential Skills for CSRs (Crisp Fifty Minute Series) 
Edition: 1 
Year: 2000 
ISBN: 1560525789 
ISBN 13: 9781560525783 
Crisp: Technical Presentation Skills, Revised Edition: A Practical Guide for Better Speaking (Crisp Fifty-Minute Books) 
Edition: 2 
Year: 1994 
ISBN: 1560522631 
ISBN 13: 9781560522638 
Crucial Conversations: Tools for Talking When the Stakes are High 
Edition: Second 
ISBN 13: 9780071771320 
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers 
Edition: 1 
Year: 2003 
ISBN: 0471237744 
ISBN 13: 9780471237747 
Customer Service For Dummies 
Edition: 1 
Year: 1995 
ISBN: 1568843917 
ISBN 13: 9781568843919 
Dale Carnegie's Lifetime Plan for Success: The Great Bestselling Works Complete In One Volume 
Edition: First Thus 
Year: 1998 
ISBN: 1578660394 
ISBN 13: 9781578660391 
Death by Meeting: A Leadership Fable...About Solving the Most Painful Problem in Business 
Edition: 1 
Year: 2004 
ISBN: 0787968056 
ISBN 13: 9780787968052 
Delegating Effectively: A Leader's Guide to Getting Things Done 
ISBN 13: 9781604911541 
Delivering Knock Your Socks Off Service 
Edition: 2nd 
Year: 1998 
ISBN: 1840374160 
ISBN 13: 9780814479704 
Developing Lean Leaders at All Levels: A Practical Guide 
Year: 2014 
ISBN: 0991493206 
ISBN 13: 9780991493203