Beyond Hello
Type
Book
Authors
ISBN 10
0944918042
ISBN 13
9780944918043
Category
Customer Service
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Publication Year
2000
Publisher
Pages
158
Description
This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. - from Amzon
Number of Copies
1
