Crisp: Call Center Success: Essential Skills for CSRs (Crisp Fifty Minute Series)

Type

Book

Authors

Lloyd C. Finch

ISBN 10

1560525789

ISBN 13

9781560525783

Tags

Telemarketing, Customer Relations, Computers & Technology, Reference

Description

Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service. - from Amzon

Number of Copies