The Big Book of Customer Service Training Games (Big Book Series)

Type

Book

Authors

Peggy Carlaw

Vasudha Deming

ISBN 10

0070779740

ISBN 13

9780070779747

Tags

Training, Marketing, Entrepreneurship, Customer Relations, Human Resources & Personnel Management

Description

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. - from Amzon

Number of Copies