| |
Title |
Authors/Editors |
Publisher |
Type |
Copies |
 |
Satisfied Customer Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
|
|
Doubleday |
Books |
1 |
 |
Raving Fans: A Revolutionary Approach to Customer Service
|
|
William Morrow |
Books |
2 |
 |
Rude Awakenings : Overcoming the Civility Crisis in the Workplace
|
|
Kaplan Business |
Books |
1 |
 |
Positively Outrageous Service
|
|
Business Plus |
Books |
1 |
 |
Managing Service As a Strategic Profit Center
|
|
McGraw-Hill |
Books |
1 |
 |
Past Due!: A Debt Collecting Manual for Collections Professionals Accounts Receivable Personnel Small Business Owners
|
|
Limelight Books |
Books |
1 |
 |
Miss Manners' Guide to Excruciatingly Correct Behavior (Freshly Updated)
|
|
W. W. Norton & Company |
Books |
1 |
 |
Satisfaction Guaranteed
|
|
Thomas Nelson |
Books |
1 |
 |
Know Thy Customer!: How to Follow Marketing's First Commandment
|
|
Dartnell Corp |
Books |
1 |
 |
How Customers Think: Essential Insights into the Mind of the Market
|
|
Harvard Business School Press |
Books |
1 |
