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  Title Copies
Delivering Knock Your Socks Off Service 
Edition: 2nd 
Year: 1998 
ISBN: 1840374160 
ISBN 13: 9780814479704 
 3 
Customer Service For Dummies 
Edition: 1 
Year: 1995 
ISBN: 1568843917 
ISBN 13: 9781568843919 
 3 
Microsoft Project 2003 For Dummies 
Edition: 4 
Year: 2003 
ISBN: 0764542494 
ISBN 13: 9780764542497 
 1 
On Leading Change: A Leader to Leader Guide 
Edition: 1 
Year: 2002 
ISBN: 0787960705 
ISBN 13: 9780787960704 
 1 
Executive Coaching with Backbone and Heart: A Systems Approach to Engaging Leaders with Their Challenges 
Edition: 2 
Year: 2007 
ISBN: 0787986399 
ISBN 13: 9780787986391 
 1 
Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations (Revised and Expanded Edition) 
Edition: 1 
Year: 2006 
ISBN: 0132347725 
ISBN 13: 9780132347723 
 3 
Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations 
Edition: 3 
Year: 2018 
ISBN: 0134857534 
ISBN 13: 9780134857534 
 1 
Leading To Ethics-10 Leadership Strategies for Building a High-Integrity Organization 
Edition: 1 
Year: 2003 
ISBN: 1885228503 
ISBN 13: 9781885228505 
 1 
Making Learning Stick: 20 Easy and Effective Techniques that Transfer Training 
Year: 2010 
ISBN: 1562866796 
ISBN 13: 9781562866792 
 1 
Sticking to It: The Art of Adherence 
Year: 2003 
ISBN: 0971942455 
ISBN 13: 9780971942455 
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