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Author: Ron Zemke [ All ]

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  Title Copies
Best Practices in Customer Service 
Edition: 1 
Year: 1999 
ISBN: 0814470289 
ISBN 13: 9780814470282 
 1 
Delivering Knock Your Socks Off Service 
Edition: 2nd 
Year: 1998 
ISBN: 1840374160 
ISBN 13: 9780814479704 
 3 
Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service 
Year: 1997 
ISBN: 0814479715 
ISBN 13: 9780814479711 
 1