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Publisher: AMACOM [ All ]

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  Title Copies
101 Sample Write-Ups for Documenting Employee Performing Problems: A Guide to Progressive Discipline & Termination 
Year: 1999 
ISBN 13: 9780814479773 
 1 
A Manager's Guide to Coaching: Simple and Effective Ways to Get the Best Out of Your Employees 
Year: 2008 
ISBN 13: 9780814409824 
 1 
Best Practices in Customer Service 
Edition: 1 
Year: 1999 
ISBN: 0814470289 
ISBN 13: 9780814470282 
 1 
Delivering Knock Your Socks Off Service 
Edition: 2nd 
Year: 1998 
ISBN: 1840374160 
ISBN 13: 9780814479704 
 3 
Discipline Without Punishment: The Proven Strategy That Turns Problem Employees into Superior Performers 
Edition: 1st 
Year: 1995 
ISBN: 0814402763 
ISBN 13: 9780814402764 
 1 
Focal Point: A Proven System to Simplify Your Life, Double Your Productivity, and Achieve All Your Goals 
Edition: 1st 
Year: 2004 
ISBN: 0814472788 
ISBN 13: 9780814472781 
 1 
Great Customer Service on the Telephone (Worksmart Series) 
Edition: 1 
Year: 1992 
ISBN: 081447795X 
ISBN 13: 9780814477953 
 1 
Managing Workplace Negativity 
Edition: 1 
Year: 2001 
ISBN: 0814405827 
ISBN 13: 9780814405826 
 1 
Power Etiquette: What You Don't Know Can Kill Your Career 
Year: 1999 
ISBN: 0814479987 
ISBN 13: 9780814479988 
 1 
Powerful Phrases Dealing with Difficult People: Over 325 Ready-To-Use Words and Phrases for Working with Challenging Personalities 
Year: 2014 
ISBN 13: 9780814432983 
 1 
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