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Category: Customer Service [ All ]

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  Title Copies
Satisfaction Guaranteed 
Edition: First Edition 
Year: 1994 
ISBN: 1558532862 
ISBN 13: 9781558532861 
Miss Manners' Guide to Excruciatingly Correct Behavior (Freshly Updated) 
Edition: Freshly Updated 
Year: 2005 
ISBN: 0393058743 
ISBN 13: 9780393058741 
Past Due!: A Debt Collecting Manual for Collections Professionals Accounts Receivable Personnel Small Business Owners 
Year: 1998 
ISBN: 0936653809 
ISBN 13: 9780936653808 
Managing Service As a Strategic Profit Center 
Year: 1991 
ISBN: 0070061890 
ISBN 13: 9780070061897 
Positively Outrageous Service 
Year: 1994 
ISBN: 0446394688 
ISBN 13: 9780446394680 
Rude Awakenings : Overcoming the Civility Crisis in the Workplace 
Edition: 1 
Year: 2002 
ISBN: 079315197X 
ISBN 13: 9780793151974 
Raving Fans: A Revolutionary Approach to Customer Service 
Year: 1993 
ISBN 13: 9780688123161 
Satisfied Customer Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World 
Year: 2008 
ISBN 13: 9780385522724 
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