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Category:
Customer Service
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Page 3 of 3
Title
Authors/Editors
Publisher
Type
Copies
Satisfaction Guaranteed
Edition
:
First Edition
Year
:
1994
ISBN
:
1558532862
ISBN 13
:
9781558532861
Byrd Baggett
Thomas Nelson
Books
1
Miss Manners' Guide to Excruciatingly Correct Behavior (Freshly Updated)
Edition
:
Freshly Updated
Year
:
2005
ISBN
:
0393058743
ISBN 13
:
9780393058741
Judith Martin
W. W. Norton & Company
Books
1
Past Due!: A Debt Collecting Manual for Collections Professionals Accounts Receivable Personnel Small Business Owners
Year
:
1998
ISBN
:
0936653809
ISBN 13
:
9780936653808
Jim Finucan
Limelight Books
Books
1
Managing Service As a Strategic Profit Center
Year
:
1991
ISBN
:
0070061890
ISBN 13
:
9780070061897
Donald F. Blumberg
McGraw-Hill
Books
1
Positively Outrageous Service
Year
:
1994
ISBN
:
0446394688
ISBN 13
:
9780446394680
T. Scott Gross
Business Plus
Books
1
Rude Awakenings : Overcoming the Civility Crisis in the Workplace
Edition
:
1
Year
:
2002
ISBN
:
079315197X
ISBN 13
:
9780793151974
Giovinella Gonthier
Kevin Morrissey
Kaplan Business
Books
1
Raving Fans: A Revolutionary Approach to Customer Service
Year
:
1993
ISBN 13
:
9780688123161
Sheldon Bowles
William Morrow
Books
2
Satisfied Customer Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
Year
:
2008
ISBN 13
:
9780385522724
Blackshaw
Doubleday
Books
1
1
2
3