| |
Title |
Authors/Editors |
Publisher |
Type |
Copies |
 |
Whale Done: The Power of Positive Relationships
|
|
|
Books |
1 |
 |
The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
|
|
|
Books |
1 |
 |
The Customer Comes Second and Other Secrets of Exceptional Service
|
|
|
Books |
1 |
 |
The Big Book of Customer Service Training Games (Big Book Series)
|
|
McGraw-Hill Education |
Books |
3 |
 |
The Best Service Is No Service: How to Liberate Your Customers From Customer Service, Keep Them Happy, & Control Costs
|
|
Jossey-Bass |
Books |
1 |
 |
Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service
|
|
AMACOM |
Books |
1 |
 |
Satisfied Customer Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
|
|
Doubleday |
Books |
1 |
 |
Satisfaction Guaranteed
|
|
Thomas Nelson |
Books |
1 |
 |
Rude Awakenings : Overcoming the Civility Crisis in the Workplace
|
|
Kaplan Business |
Books |
1 |
 |
Raving Fans: A Revolutionary Approach to Customer Service
|
|
William Morrow |
Books |
2 |
