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Category: Customer Service [ All ]

Page 2 of 3

  Title Copies
Positively Outrageous Service 
Year: 1994 
ISBN: 0446394688 
ISBN 13: 9780446394680 
 1 
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling and Situation 
ISBN 13: 9780071444538 
 1 
Past Due!: A Debt Collecting Manual for Collections Professionals Accounts Receivable Personnel Small Business Owners 
Year: 1998 
ISBN: 0936653809 
ISBN 13: 9780936653808 
 1 
Miss Manners' Guide to Excruciatingly Correct Behavior (Freshly Updated) 
Edition: Freshly Updated 
Year: 2005 
ISBN: 0393058743 
ISBN 13: 9780393058741 
 1 
Managing Service As a Strategic Profit Center 
Year: 1991 
ISBN: 0070061890 
ISBN 13: 9780070061897 
 1 
Know Thy Customer!: How to Follow Marketing's First Commandment 
Edition: 1st 
Year: 1997 
ISBN: 0850132738 
ISBN 13: 9780850132731 
 1 
Just A Call Away Series 
1 
How Customers Think: Essential Insights into the Mind of the Market 
Edition: 1 
Year: 2003 
ISBN: 1578518261 
ISBN 13: 9781578518265 
 1 
Great Customer Service on the Telephone (Worksmart Series) 
Edition: 1 
Year: 1992 
ISBN: 081447795X 
ISBN 13: 9780814477953 
 1 
Delivering Knock Your Socks Off Service 
Edition: 2nd 
Year: 1998 
ISBN: 1840374160 
ISBN 13: 9780814479704 
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