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Category: Customer Service [ All ]

Page 2 of 3

  Title Copies
Just A Call Away Series 
1 
Know Thy Customer!: How to Follow Marketing's First Commandment 
Edition: 1st 
Year: 1997 
ISBN: 0850132738 
ISBN 13: 9780850132731 
 1 
Miss Manners' Guide to Excruciatingly Correct Behavior (Freshly Updated) 
Edition: Freshly Updated 
Year: 2005 
ISBN: 0393058743 
ISBN 13: 9780393058741 
 1 
Past Due!: A Debt Collecting Manual for Collections Professionals Accounts Receivable Personnel Small Business Owners 
Year: 1998 
ISBN: 0936653809 
ISBN 13: 9780936653808 
 1 
Positively Outrageous Service 
Year: 1994 
ISBN: 0446394688 
ISBN 13: 9780446394680 
 1 
1-800-COURTESY: Connecting With a Winning Telephone Image 
Year: 1998 
ISBN: 1890154075 
ISBN 13: 9781890154073 
 1 
The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation 
ISBN 13: 9780814472569 
 1 
Best Practices in Customer Service 
Edition: 1 
Year: 1999 
ISBN: 0814470289 
ISBN 13: 9780814470282 
 1 
Rude Awakenings : Overcoming the Civility Crisis in the Workplace 
Edition: 1 
Year: 2002 
ISBN: 079315197X 
ISBN 13: 9780793151974 
 1 
The Customer Comes Second and Other Secrets of Exceptional Service 
Edition: 1st Edition 
Year: 1992 
ISBN 13: 9780688132460 
 1 
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