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Category: Customer Service [ All ]

Page 3 of 3

  Title Copies
The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation 
ISBN 13: 9780814472569 
 1 
Best Practices in Customer Service 
Edition: 1 
Year: 1999 
ISBN: 0814470289 
ISBN 13: 9780814470282 
 1 
Rude Awakenings : Overcoming the Civility Crisis in the Workplace 
Edition: 1 
Year: 2002 
ISBN: 079315197X 
ISBN 13: 9780793151974 
 1 
The Customer Comes Second and Other Secrets of Exceptional Service 
Edition: 1st Edition 
Year: 1992 
ISBN 13: 9780688132460 
 1 
Satisfaction Guaranteed 
Edition: First Edition 
Year: 1994 
ISBN: 1558532862 
ISBN 13: 9781558532861 
 1 
The Best Service Is No Service: How to Liberate Your Customers From Customer Service, Keep Them Happy, & Control Costs 
Year: 2008 
ISBN 13: 9780470189085 
 1 
Beyond Hello 
Edition: 1 
Year: 2000 
ISBN: 0944918042 
ISBN 13: 9780944918043 
 1 
Crisp: Call Center Success: Essential Skills for CSRs (Crisp Fifty Minute Series) 
Edition: 1 
Year: 2000 
ISBN: 1560525789 
ISBN 13: 9781560525783 
 1 
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